Athirupa Enterprise, having its registered office at # 5-2-27, Krishnamani & Sons, Hyderbasti, Secunderabad, Telangana – 500003, India (“Athirupa”, “we”, “us” or “our”), owns and operates www.athirupa.com (the “Athirupa Platform”).
The Athirupa Platform facilitates the sale and purchase of products, including art and décor, apparel and accessories, furniture, jewellery, home linen, wellness products and other products offered from time to time (collectively, the “Products”).
For the purposes of this Policy, “User”, “you” or “your” means any person who accesses, browses, registers on or purchases Products through the Athirupa Platform.
This Delivery & Shipping Policy (“Policy”) forms an integral part of the Terms & Conditions, Cancellation, Return & Refund Policy, and other applicable policies published on the Athirupa Platform.
By placing an order through the Athirupa Platform, you acknowledge that you have read, understood and agreed to the terms of this Policy.
We currently offer shipping and delivery services across India, subject to serviceability of the delivery location.
We work with established third-party logistics and delivery partners (“Logistics Partners”) to facilitate the safe and timely delivery of Products. We make commercially reasonable efforts to provide a smooth and reliable delivery experience; however, delivery timelines may vary depending on the destination, Product, availability and circumstances beyond our reasonable control.
By accessing or using the Athirupa Platform and/or purchasing any Product, you agree to be bound by this Policy, as amended from time to time.
If you do not agree with any provision of this Policy, please refrain from using the Athirupa Platform or placing an order.
We may engage Logistics Partners or, at our discretion, arrange delivery directly through our own personnel or other service providers.
Our standard dispatch timeframe is generally 2 (two) to 15 (fifteen) business days from the date of order confirmation, depending on the Product, order requirements and delivery location.
The estimated delivery timeline applicable to your order will be communicated during the order confirmation process and/or through the contact details registered with us.
Once your order has been dispatched, we may provide relevant shipping and tracking information through your registered email address and/or mobile number.
Delivery timelines are estimates and should not be construed as guaranteed delivery dates unless expressly stated otherwise.
Although we endeavour to provide delivery services across India, certain locations may be classified as non-serviceable areas due to logistical, geographical, regulatory or other operational limitations.
If your delivery address is non-serviceable, we may be unable to process or fulfil the order. Where applicable, the serviceability of a location may be checked using the relevant PIN code on the Athirupa Platform.
To ensure successful delivery, you must provide complete, accurate and valid information, including:
You are solely responsible for ensuring that the information provided at the time of placing an order is accurate and complete.
Athirupa shall not be responsible for delays, failed deliveries, additional delivery attempts, returns or other consequences arising from incorrect, incomplete or inaccurate information provided by you.
We and/or our Logistics Partners will make reasonable efforts to deliver your order to the address provided by you.
If you are unavailable to receive the Product, the Logistics Partner may make up to 3 (three) delivery attempts.
If delivery remains unsuccessful after the applicable attempts due to your unavailability or inability to accept the Product, we reserve the right to cancel the order and arrange for the Product to be returned to us.
Where an order is cancelled following unsuccessful delivery attempts, applicable shipping, return or other logistics charges incurred by us may be deducted from any eligible refund.
While we make reasonable efforts to meet the estimated delivery timeline, delays may occur due to circumstances beyond our reasonable control, including:
a. Logistical or transportation issues;
b. Adverse or unsuitable weather conditions;
c. Strikes, political disturbances, civil unrest or operational disruptions;
d. Natural disasters, including floods, earthquakes and other Acts of God;
e. Government restrictions, regulatory requirements or transportation restrictions;
f. Unexpected operational or technical issues; or
g. Any other unforeseen circumstances beyond our reasonable control.
Where reasonably possible, we may notify you of significant delivery delays through your registered email address and/or mobile number.
Athirupa shall not be liable for losses, claims, damages or expenses arising solely from delays caused by circumstances beyond our reasonable control.
We endeavour to work with professional and reputable Logistics Partners and personnel.
However, the day-to-day conduct, actions or omissions of individual delivery personnel may not always be within our direct control. Accordingly, to the extent permitted by applicable law, Athirupa shall not be responsible for independent acts or omissions of Logistics Partners or their personnel, including delays, communication issues, improper conduct or other service-related incidents not directly attributable to Athirupa.
Any complaint concerning delivery personnel or delivery conduct should first be reported to our Customer Support team so that we may reasonably assist in addressing the matter with the relevant Logistics Partner.
Once your order is dispatched and handed over to the applicable Logistics Partner, you may receive a tracking number or tracking reference.
You may use the tracking information provided to monitor the status of your shipment through the relevant tracking platform.
We may coordinate with our Logistics Partners to facilitate timely delivery and tracking updates. However, tracking information is generally provided by third-party Logistics Partners and may occasionally be delayed, inaccurate or subject to technical limitations.
Athirupa does not guarantee that tracking information will always be updated in real time.
Applicable shipping and delivery charges, if any, will be displayed on the Product page, cart page and/or checkout page before the order is confirmed.
Shipping charges may vary depending on factors such as:
Where shipping charges are applicable, they may be collected by Athirupa on behalf of the relevant Logistics Partner.
Unless otherwise required under applicable law or expressly stated in our Cancellation, Return & Refund Policy, shipping charges paid for an order are non-refundable in the event of a return or cancellation initiated by the User.
However, where a Product is delivered damaged, defective, incorrect or materially deficient due to reasons attributable to Athirupa and the claim is accepted following verification, we may, at our discretion and subject to applicable policy, provide an appropriate refund or resolution, which may include reimbursement of applicable shipping charges.
Subject to applicable law, the risk associated with the Product shall generally pass to you upon successful delivery of the Product to the delivery address provided by you or to the authorised recipient accepting delivery on your behalf.
Where a return is approved in accordance with our Cancellation, Return & Refund Policy, the return collection may be arranged through our Logistics Partners or other authorised service providers.
Upon acceptance of a valid return request, the relevant Logistics Partner may contact you to arrange collection of the Product.
All returns, exchanges and refunds shall be governed by our applicable Cancellation, Return & Refund Policy, including eligibility requirements, exclusions, timelines and applicable conditions.
To ensure smooth delivery, you are responsible for:
Failure to comply with these responsibilities may affect our ability to resolve delivery-related issues.
Where reasonably possible, customers are encouraged to inspect the outer packaging upon delivery.
If the package appears visibly damaged, opened or tampered with, you should immediately notify the delivery personnel and contact Athirupa Customer Support with relevant photographs, videos and order details.
Any claim relating to damaged, defective, incorrect or missing Products will be handled in accordance with our Cancellation, Return & Refund Policy and applicable verification procedures.
Athirupa reserves the right to modify, update or amend this Policy from time to time to reflect changes in our business practices, logistics arrangements, Products, applicable laws or regulatory requirements.
The updated Policy will be published on the Athirupa Platform. Your continued use of the Athirupa Platform or placement of orders after such changes shall constitute your acceptance of the revised Policy.
For questions, concerns or assistance relating to shipping and delivery, please contact our Customer Support team:
Phone: +91-9014099339
Email: Contactus@athirupa.com
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
We will make reasonable efforts to assist you with delivery-related queries and coordinate with the relevant Logistics Partner wherever necessary.
Athirupa Enterprise
Hyderbasti, Secunderabad,
Telangana – 500003, India.
